Refund Policy

We want you to lift with confidence. You have both a statutory right to change your mind and a longer goodwill window from us — whichever suits you better.

Your legal right of withdrawal (14 days)

Because you buy from us at a distance (online), EU and Nordic consumer law gives you a statutory right of withdrawal. You may cancel your order for any reason within 14 days of the day you (or someone you nominate) receive the shoes — no explanation needed. This right is set out in Danish law (Forbrugeraftaleloven) and Swedish law (Distansavtalslagen), and in equivalent consumer-protection law across the EU/EEA.

To use it, simply tell us you're withdrawing before the 14 days are up — a clear message through our Contact page with your order number is enough. Once you've sent your withdrawal notice, you then have 14 days to send the shoes back.

Trying your FORGE on

You have every right to inspect the shoes — try them on indoors, as you would in a shop, to check the fit, feel and function. That won't affect your refund. Please keep them clean and, where possible, return them in their original box with all packaging. We may only reduce a refund if the shoes have been handled more than needed to establish their nature and characteristics (for example, worn outdoors or visibly used).

Our 30-day goodwill window

On top of your legal 14-day right, we voluntarily extend returns to 30 days from the delivery date. If the FORGE simply isn't right for you, return it within 30 days for a full refund under the same friendly terms.

How returns and refunds work

• Free prepaid label — returns are free. We email you a prepaid return label so you don't pay return shipping.
• Where returns go — returns go to our EU returns centre using the prepaid label we provide.
• Refund method — we refund your original payment method.
• Refund timing — we refund within 14 days of receiving your withdrawal notice. Where we're entitled to, we may withhold the refund until we've received the shoes back or you've provided proof of return.

To start a return, contact us through the Contact page with your order number and we'll send your prepaid label.